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Customer Service & Repair

At MDL we take pride in ensuring you have the best product support possible, with a service and repair team dedicated to making sure your product is always in optimal working condition.

We encourage our customers to send their products in for recalibration once a year to ensure they are operating to the best of their capability. If you would like to send your product in for calibration, or if you have a product query, please fill in the form below and a member of the team will get in touch to discuss your request in more detail.

Worldwide Service Office (Fanbeam®)
Tel: +44 (0) 1224 246 700
Fax: +44 (0) 1224 824 987
Address: Silverburn Crescent, Bridge of Don Industrial Est, Aberdeen, AB23 8EW, Scotland

Fanbeam® 24 Hour Support
On-site service and support, repairs and upgrades via MDL's mobile repair team.
Office: +44 (0) 1224 246 700
Mobile: +44 (0) 7803 087 322 (24 Hr)
Van: +44 (0) 7711 722 859
Click here to request support

Europe, Africa & Asia Service Office
Renishaw plc. (MDL head office)
Tel: +44 (0) 1904 736736
Fax: +44 (0) 1904 736701
Address: Redwood House, Hackness Road, Northminster Business Park, York, YO26 6QR, England

America's Service Office
Tel: +1 224 353 2217
Fax: +1 224 353 2201
Address: Renishaw Inc., 623 Cooper Court, Schaumburg, Chicago, IL. 60173, USA

Australia Service Office
Measurement Devices Australia Pty Ltd.
Tel: +61 3 9318 9666
Fax: +61 3 9318 9777
Address: 3/115 Technology Drive, Sunshine West 3020, Melbourne, Australia

Canada Service Office
Tel:+1 613 692 0132
Fax:+1 613 692 0131
Address: 1165 Beaverwood Road, PO Box 143, Manotick, ON, Canada, K4M 1A2 

If you would like to contact us by email regarding general product enquiries or repairs, please use the address below

Fanbeam image 
MDL's new underground rugged void scanner, VS150 Mk3 used to access inhospitable underground stopes and voides in complete safety
Void Scanner (VS150)
The Dynascan S250 X-Plane 3D Mobile Mapper
A cavity autoscanning laser system (C-ALS) used for providing 3D LiDAR data of inaccessible underground cavities and voids